5,000 Users, Smooth Performance: Ecliption’s Launch Success Story

Client Overview

We partnered with Ecliption, a Singapore-based platform building a unique ecosystem that combines social networking, crypto trading, blogging, and freelancing. With plans to onboard more than 5,000 active users from day one, the client needed assurance that the platform would remain stable and responsive under heavy traffic.

The Challenge

Launching a high-traffic platform came with multiple technical roadblocks:

• AWS Cognito authentication made it difficult to simulate thousands of unique users
• KYC validation required real Aadhaar/PAN details, limiting scalable testing
• Session tokens expired every 2 minutes, interrupting user journeys
• Blog posting and gig creation flows slowed down under load
• The business goal required supporting 5,000 concurrent users while maintaining response times under 3 seconds

Our Approach

We collaborated closely with the client’s development team, created realistic test scenarios, and gradually scaled stress testing from 2,000 to over 5,000 users using cloud-based infrastructure.

Our Solution

To overcome the bottlenecks, we:

• Reused authenticated user pools to bypass AWS Cognito limitations
• Extended token validity from 2 minutes to 24 hours
• Coordinated backend KYC approvals for test scalability
• Added post-request redirects for blogging and gig creation flows
• Re-ran optimized tests with 5,000+ concurrent users

.This ensured smooth performance under launch-level traffic conditions.

The Results We Delivered

• Stable platform performance with 5,000+ concurrent users
• Average response times maintained below 3 seconds
• Resolved 500 errors impacting blogging and gig creation
• Enabled a smooth and confident product launch

Why This Matters for Your Business

When digital platforms launch with high traffic expectations, performance issues can instantly damage trust and user experience.

By combining load testing with a business-focused QA strategy, PrimeQA helped Ecliption launch confidently, protect customer experience, and scale reliably under pressure.